Frequently asked question

Who is Tuxedo.Ca?
Since 1919, Montreal based tuxedo specialists have been the leaders of the rentals of men's formal wear. Family operated then & now, we offer you our extensive knowledge & experience, translating into an amazing and seamless experience. We continuously invest in the rejuvenating our styles and offer the most extensive in house inventory & range of sizes of garments on the market. Our showroom, warehouse, eco-friendly dry-cleaning, tailoring & expert formal wear consultants are all located under one roof in Montreal. To accommodate you in these fast paced times, we are now offering online rentals with the same value & service we provide in person.
How do I rent from Tuxedo.Ca?

Renting from us is simple and convenient…

1. Choose one of our styles
2. Your order will arrive via Purolator approximately 3 to 5 days before your event.
3. The next business day after your event, place the pre-paid shipping label on the box your order came in and send it back to us.

How far in advance should I place my order?
We recommend placing your order as soon as you know the date of your event. Shipping delays according to your area must be considered. Thus, the ideal deadline for you to place the order is approximately 10 days before your event date (excluding weekends). Contact our customer service team with any questions regarding availability, or shipping delays to in your area.
Can I rent my tux the day before my event?
Yes! As long as the shipping time delay in your area is 1 day ( excluding Fridays and weekends ) & you place your order before noon . We will ship your rental the same day we receive your order. However, please note that your tuxedo will arrive the same day as your event, leaving no margin for errors and replacements, thus your measurements must be exact. Do not hesitate to contact us to make certain you are ordering the correct sizes.
How do I return my rental?

A pre-paid return shipping label is included with every order. To return your rental order, put all rental items in the original shipping box, place the return shipping label over the old shipping label and deliver the box to any authorized Purolator drop-off location or call Purolator at1-888-SHIP-123 and schedule a free pick-up at your location.

If you do not wish to travel with your provided box, feel free to return ship in a box of your choosing.

If you have misplaced your pre-paid return label please contact our customer service team for a new label to be sent via email.

Our rental policy requires that you send back your order the next business day after your event. Otherwise, late fees may apply. If for some reason you cannot return your items in one business day due to travel or other circumstances, please contact our customer service team and we will be happy to work with you.

Measurements and Fit
How do I get fitted for my rental?
We have several options to ensure the perfect fit for you:

1. Tell us the size you need.
2. Get measured by a tailor or at a reputable men’s shop.
3. Measure yourself at home.

Learn more about getting measured.
What is the deadline for submitting my measurements?
We ask that you have your measurements submitted at the time of your online reservation. To make measurement changes after that date, please contact our customer service team.
How do I know my suit will fit?

Our team of expert tailors and fit specialists review each order. Nothing beats firsthand experience.

Your order will arrive 3 to 5 days before your event, which gives you plenty of time to try it on and make sure it fits. If for some reason it doesn't, check out our Fit Guarantee.

What happens if my rental doesn't fit?

Try on your tuxedo within 24 hours of delivery. If for some reason your order doesn't fit, our Fit Guarantee has you covered. Here are your options:

1. For only sleeve and pant length alterations, you may have a local tailor or dry cleaner adjust the sleeve or pant length. Be sure to give the tailor this instruction sheet , and email us a copy or drop the receipt in your return box. We will refund your account up to $15 (see our Customer Rental Agreement). Important note: make sure to specify to the person performing the alteration that extra fabric is not to be cut or removed!

2. For sizing issues concerning the jacket shoulders/body, pant waist/seat, shirt neck/body, and vests we will send you another item. You may return all items to us after your event. For requests received after 24 hours of delivery, additional shipping charges may apply.

What sizes do you carry?
Jacket sizes range from sizes 34-66 for men and 3 to 18 for juniors, while pant waists range from sizes 28-54 for men and 18 to 26 for juniors. Shirt necks range from sizes 14-20.
Do your dress shirts accept cufflinks and button studs?
Yes. While our shirts do not have fold-down French cuffs, they may be used with cufflinks or the built-in buttons. Our shirts will also accept, but do not require, up to four button studs down the front placket.
What is distinctive about tuxedo pants?

Traditionally, tuxedo pants do not have belt loops, so our tuxedo pants have subtle waist adjusters that can tighten by about 2”. They do not have the ability to expand the waist beyond the marked size. The same applies to our non-tuxedo (suit) pants.

If you would like to wear suspenders, please ensure they have clips, or just rent a pair from us. Our pants do not come with suspender buttons, but we will allow you to add suspender buttons to the inside of the pant waistband after receiving your order. However, we ask that the pants not be permanently altered in any other way.

Shipping Policies
How does my rental get to me?
We ship your tuxedo via Purolator to 3 days to one week before your event. Tracking information will be emailed to you when your order ships. Delivery signatures are not typically required; however, if you are having the order shipped to an address where the delivery service will not leave packages at the door, we suggest using an alternate address or having the order shipped to a nearby Purolator delivery center.
What address should I ship my rental to?
We advise having your order shipped to the address where you will be present ( work place or home) This will allow maximum time to try on the order and contact us should there be any fit issues. Orders are delivered from Monday to Friday. Saturday deliveries are available in certain areas but result in a surplus in shipping fees.
How much is shipping?
For all other provinces, standard shipping is calculated according to your postal code. 
When does my rental arrive?
Your order will arrive 5 to 3 days before your event. All orders are shipped from our warehouse in Montreal, Quebec.
In what type of box is my rental shipped?
We ship in a high quality corrugated box. Our tuxedos and suits arrive folded once on hangers in garment bags. We recommend hanging it up immediately after delivery to allow any wrinkles to clear. A light steaming may be necessary to remove any stubborn wrinkles.
What happens if no one is home to receive my shipment?
If Purolator is unable to leave your package, the driver will re-attempt delivery two more times.
Do you ship to P.O. boxes?
Unfortunately, Purolator does not deliver to P.O. Boxes.
Do you deliver outside of the Canada?
Not at this time. Orders must also be returned from a Canadian address.
Garment Care
Do I need to press my tux?
We use fabric with anti-wrinkle qualities to make sure it's easy to wear our garments right away. All of our tuxedos and suits come ready to hang and any small wrinkles usually come out after a few hours. If you are experiencing major wrinkle issues after hanging your tuxedo, please contact our customer service team for assistance.
Who is responsible for the cleaning?
We take care of all the dry cleaning and we use only modern, eco-friendly processes.
What happens if I damage or lose the rental?

Our dry cleaners and tailors can usually fix small stains and minor damage. The Accidental Damage Waiver included with your order covers these damages.

In case of significant damage which renders the product unusable, or if you fail to return the product, your credit card will be charged the retail price of the item (see Customer Rental Agreement).

Returns and Cancellations
What if I'd like to change my order?

If you would like to change your order or shipping information, please contact our customer care team.

If you would like to change your measurements, please log in to your account. If your event is less than 10 days away, please contact our customer service team for assistance in changing your measurements.

What should I do if my event is cancelled and I no longer need a rental?

Contact us as soon as you can.

1. If your order has already been shipped, a merchandise credit ( shipping fees remain applicable) will be issued to you as long as you immediately return the unused garments with Purolator within 24 hours of delivery.
2. For cancellations prior to shipping for your event date, you will receive a full refund.

What happens if I return my rental late
Any delay can cause problems for the next customer's order, so be sure to return your order the next business day after your event. Late returns will be charged at a rate of 25% of the rental price per day. If for some reason you cannot return your items after one business day due to travel or other circumstances, please contact our customer care team and we will be happy to work with you.
When do you charge my credit card?

Your credit card will be charged once you have entered your order and completed the checkout process.

You may see a transaction pending authorization. This is common bank practice for credit card transactions and the authorization will clear within 72 hours.

I'm having trouble checking out.
If you are having trouble submitting payment information please check to verify that the following fields are complete and correct on the payment checkout screen: shipping and billing addresses (street, city, province, postal code), card type, number, expiration date, name and CVC code. If the checkout problem persists, please contact our customer service team for immediate assistance.
Why am I being charged a damage waiver?
We currently charge a $6.00 damage waiver on every order we ship. This covers minor wear and tear that your garments may endure during your event.
Is your payment method secure?
Your privacy and security is of the utmost importance to us. Your data is always protected and will never be sold to a third party. All transactions on our website process securely using PayPal.